So, Hosting 365 managed to send an email to its client base to tell us they had sold the Register365 part of the business. An improvement, it would never had happened to tell us about infrastructure problems. It had been clear for months that they were working on increasing their customer number to flog it rather than putting quality in their service. It is a pity that nowadays business don't do some technical due dilligence before a takeover.
Well, the bad news is that the support goes in the same spirit as before. I placed an email call to their help-desk on Saturday, and I got this email this Wednesday morning (my comments are in red and prefixed CS):
"Due to a recent technical issue, we no longer have the date that your enquiry was sent to us. CS: Wow! We are currently investigating how this issue occurred and would like to reassure you that this does not represent the level of Customer Care normally offered by Namesco.
In the interests of fairness to all customers, we would like to ask that you re-send your enquiry if you still require assistance. Please detail the date of your original enquiry.
We are working hard to improve the Customer Experience for Register365 customers and have taken temporary measures to ensure we handle each enquiry effectively. Our telephone support hours are currently Mon-Fri 9-6pm (GMT+1). These are reduced hours whilst we are in a period of transition and will be extended to 8-8pm Mon-Fri and 10-6pm Sat & Sun (GMT+1) in the near future.
Until we advise you that we have extended our support hours, we would ask that you avoid contacting us via telephone unless your enquiry is urgent. CS: email does not work and don't use the phone. How professional!
We would like to take this opportunity to thank you for your continued support during this time. CS: enjoy, it won't last
Regards,
Customer Care.
Escalations Engineer
Ticket Details
===================
Ticket ID:
Department: Technical Support
Priority: Low
Status: Closed"
It shows the best is ahead of us. Anyway, at this stage we have found a new partner on the continent that have a professional approach, a good infrastructure (3 datacenters in 3 countries) and more competitive prices.
Long live customer service...
